ListenToMe Support

Questions, feedback, or a problem with a scan or purchase? We are happy to help.

Quick help

The camera or photo library does not open

Open iOS Settings, select ListenToMe, and allow access to the camera or photos. The app only requests access when you choose the respective feature.

No text was recognized

Use even lighting, keep the page as flat as possible, and make sure the text is sharp and fills most of the image.

Audio is not generated

Check your internet connection and available reading-page balance. Already generated audio is saved and can be replayed without spending another reading page.

A purchase is missing

Reopen Settings in the app while connected to the internet. Verified unfinished purchases are processed automatically. If the balance still does not update, email us with the approximate purchase time. Please do not send payment credentials.

iCloud sync is delayed

Make sure iCloud Drive is enabled and both devices use the same iCloud account. Keep the app open briefly on both devices to allow synchronization to finish.

Privacy requests

For access, correction, or deletion requests, email the address above. See the privacy choices section for details.